Useful information

from A to Z

A

After Hours Entrance

The after hours entrance is located on the church side of the hotel and can be opened with your room key-card.

Arrival and Departure

Our reception desk is open from 7 am to 11 pm daily. Your room is available from 2 pm on the day of arrival.
For arrivals after 6pm we kindly request you to inform our reception.
Please vacate the room on your day of departure by 12.00 noon.

B

Babysitter

If you would like to book a babysitter, please contact our reception desk.

Bank

VR-Bank Reit im Winkl, Weitseestraße 6, Tel.: 80 990.
Kreissparkasse, Tiroler Straße 13, Tel.: 97 56 60.

Bar

Our cosy Eulenspiegel bar is located directly above the reception and is open daily from 6pm.

Bathrobes and towels

The hotel’s own bathrobes and towels for the spa area are at your disposal in the closet of your room. We wash many unused towels in the hotel every day. This pollutes our waters with enormous quantities of detergent. As a service to Nature, please decide if some towels could be used more than once. Please leave the towels that you want to have washed in the bath tub. Our employees will then know which towels to change. We are sure you also want to help contribute to a healthy environment. Please do so, by re-using some of your towels more than once.

Beauty-Farm

Reach Unterwirt‘s spa department through the pool, make your reservation at the reception, tel: 9. Please also see our separate spa brochure.

Bicycles

Our rental bicycles are free of charge for our hotel guests; please ask for more information at the reception desk.

Breakfast

Our breakfast buffet is served from 7 to 11 am. You can reach our breakfast room through the restaurant.

Breakfast Room Service

This is possible for an extra charge of € 3.00 per person, per day.

Butcher’s shop

Our in-house butcher’s offers homemade canned specialties alongside a wide selection of fresh sausages and fresh meats, also. Please also see the product list in the hotel information folder in your room.

C

Cancellation Fees

From 24.12.2017 to 03.01.2018
up to 2 months prior to arrival no cancellation fee
up to 1 month prior to arrival 30% cancellation fee
up to 14 days before arrival 50% cancellation fee
for short-term cancellation or early departure 80% cancellation fee

From 04.01.2017 to 10.03.2017 and 08.10.2017 to 11.10.2017
up to 1 month prior to arrival no cancellation fee
up to 14 days before arrival 50% cancellation fee
for short-term cancellation or early departure 80% cancellation fee

From 11.03.2017 to 07.10.2017 and 12.10.2017 to 23.12.2017
No cancellation fee applies for cancellation till 6 pm at arrival day, 80 % cancellation fee for no - show

For group bookings of 5 rooms or more, cancellation fees are in accordance with your booking agreement.

Changing bedclothes

The bedclothes are changed every 4 days in your room. If you prefer, we can also change the bedclothes daily for an extra charge of € 1.00 per person and per day.

Church service

Parish church: Saturdays at 7 pm and Sundays at 10 am.
Protestant Alpine chapel: Sundays at 11 am.

Conferences

Representative facilities provide the perfect setting for your seminars and conferences. A screen, flipchart, overhead projector and pin board are part of the standard equipment in our meeting rooms. A computer projector is available for a fee. If you are interested in a special conference package, please send us your details so we may provide an individual offer designed to meet your requirements.

D

Dogs

We ask you to be considerate of other guests in our hotel. Dogs are not allowed in the breakfast room and in the spa area.

E

Excursions

Knoll-Reisen OHG, Dorfstraße 1, Tel.: 89 53 oder 82 49.
Reisebüro Haberhauer, Brunnenstraße 2, Tel.: 82 48.

F

Fridge

Upon demand we are happy to provide drinks for the fridge in your room. We have already put a bottle of water to cool for you in your fridge which will be charged at the kiosk price on your departure (if consumed).

G

Garage

Our garage is located on the second basement floor and can be reached with the elevator or via the staircase at night. You park there against fee. The garage entrance door is opened with the room card.

Garages

Max Weiß, Alpenstraße 4, Tel.: 82 37.
Franz Lehrberger, Chiemseestraße 32, Tel.: 12 07.

Golf

Receive a reduction on your green fee at the Golf Club Reit im Winkl-Kössen e.V. and at the Kaiserwinkl Golf Club by presenting your room card.

Golf carts

There are two golf carts available with which you can drive directly from the hotel to the golf course in Reit im Winkl (fee applies). Please ask our reception staff.

Guest card

For you to be able to enjoy all the advantages of the guest card we ask you to please pick up yours at the reception desk.

Gym

Free for our hotel guests, opens from 7am to 8pm with your room card.

H

Hairdresser

Haarstudio Weber, Beatrix Weber, Kirchplatz 2, Tel.: 84 84.
Salon Rebekka Maschke, Chiemseestraße 10, Tel.: 79 63 88.
Salon Ungerer, Heidi Opatz, Brunnenstraße 10, Tel.: 81 95.

Half board

Can be booked additionally from 7 January to 23 December.

Hotel bar

Our hotel bar, Leonardo's, is located in the lobby of the hotel restaurant and is recommended for your pre-dinner aperitif or for a fun evening. Watch your favourite sports broadcast live and up close on Sky on our flat screen TV.

Hotel bill

For your hotel bill, we accept payments in cash, travellers’ checks and EC bank card.

Hotel entrance

The hotel entrance by the reception desk is open from 7 am to 11 pm. Your guest card opens the main access door. Please take the card with you if you go out at night, since the hotel is closed at night. Please also note that the elevator used to access the reception desk and the garage does not operate at night.

Hygiene articles

Our kiosk situated on the ground floor offers a great variety of hygiene articles.

I

In-room Internet-ready PC

For a fee, we will gladly provide you with an Internet-ready PC during your stay. Please let us know during booking.

IT support service

You are experiencing difficulties with your PC? Just call our professional support service! (fee applies).

J

Jacuzzi

Some of our rooms are equipped with a Jacuzzi in the bathroom; please only operate the Jacuzzi in the daytime between 8 am and 8 pm.

K

L

Lounge

Find the cosy ‘Eulenspiegel’ lounge directly above hotel reception. On cold days, enjoy time around the warm fireplace with friends and family.

Luggage service

We would be pleased to help you with your luggage upon your arrival or departure. Please just inform us at the reception desk.

M

Massages

Can be reserved at our reception desk, please dial 9. A massage bed is available on the first basement floor – it operates with coins and can be reached through the gym. 10 minutes massage cost EUR 3. Tokens are available at our reception desk.

N

Newspapers

A selection of newspapers is available at reception.

P

Photocopies

Our reception desk will be pleased to help you with your photocopies.
We charge EUR 0.35 per copy in black and white, and EUR 0.90 for a colour copy in the standard European A4 size.

Pillows

We are happy to put some extra pillows in your room if desired. There is a choice of different types of pillows available at the reception desk. Please just ask our staff.

Playroom

For entertainment we provide table football, several computer games, table tennis and a pool table for you in the basement. Table tennis rackets, etc. are available at the reception desk. Please note that your children are not supervised when playing there.

Pools & saunas

An indoor pool with Jacuzzi, various saunas and a heated outdoor pool in the garden invite you to relax in summer and winter alike.

Opening hours:
Indoor pool: from 7 am to 8 pm
Moorish steam bath, Egyptian steam bath: from 7 to 11 am and from 3 to 8 pm
Bio sauna, Finnish sauna cabin:: from 3 to 8 pm

The use of our pool area is reserved for our guests. Your room key opens the front door of the first basement floor. Entering with outdoor shoes and smoking are not allowed here.

Post office

Post cards and stamps are available at our kiosk. We would be happy to take your franked mail to the post office, at Schmiedhainzer Spielwaren, Rathausplatz 3, Tel.:17 97.

R

Reception desk

Our reception desk is open from 7am to 11pm. For the reception desk dial 9.

Rental car

Max Weiß, Alpenstraße 4, Tel.: 82 37.

Restaurant

Open daily from 7am until 11pm. Warm meals are served from 11:30am until 2pm and from 6pm until 9pm. Snack menu is available from 2pm until 6pm and from 9pm until 10pm. Please call extension 9 to make a table reservation

Room card

The key card for your room also opens the main hotel entrance at night, and enables access to the swimming pool, fitness room, the garage and the ski storage room.
Please always make sure you take the key card with you when you go out at night, since the hotel closes at night.
Make sure not to keep the key card together with your cell phone, as it may discharge otherwise. On the day of your departure your card will be automatically blocked from 12 noon. Please hand over the key card to the reception desk on your departure.

Room service

All meals presented on our menu card can also be served in your room. Hot meals from 11:30 am to 2 pm and from 5:30 to 9:00 pm. From 2 to 5:30pm and from 9 to 11 pm you can choose from our snack menu which also offers a choice of warm dishes.
Room service drinks are available for the restaurant price from 7 am to 11 pm.

S

Safe

Apart from your room safe there are also some extra safes available at the reception desk for you to keep your valuables in.

Sewing service

Please notify our reception desk if you need our sewing service (fee applies).

Shoe shine

A shoe shine machine is available on the second basement floor, directly next to the elevator.

Shoe shine service

In the basement there is a shoe shine machine. Upon request we can also clean your shoes for you for a fee of € 3.00 per pair of shoes.

Skiing

Skiing and tobogganing are especially fun on the local mountain that lies directly behind the hotel. Guests can use the ski lifts there for free. Please ask at our reception desk for more information.

Ski storage

Our ski room is situated on the second basement floor and can be accessed with your room card. We accept no liability for the items stored there.

Sky

Your favourite sports broadcast will be an unforgettable experience with Sky Sports at our hotel bar, Leonardo's.

Solarium

The solarium is located on the first basement floor. You can reach it through the gym.
8 minutes tanning time cost EUR 3.00.

T

Toiletries

A selection of toiletries is available at hotel reception.

TV

All our rooms are equipped with a TV and a remote control that enables you to watch cable TV.

U

Umbrellas

If the sun is not shining, umbrellas are available free at our reception desk for your use.

V

Vending Machine

Bottled drinks as well as a selection of sweets and salty snacks can be found in the vending machines above reception.

Vouchers

You would like to surprise a dear friend with a special present? We will be pleased to create an individual gift voucher for you.

W

Washing and ironing your clothes

We offer a washing and ironing service. We deliver clothes received by 9 am on the same afternoon by 5 pm washed and ironed.
If you only require ironing alone, this can be done within one hour during the laundry operation times. You will find a laundry bag in your closet with a list in which you can enter the different garments to be washed.

Wireless internet

If you travel with a laptop, we offer personal Wi-Fi internet access throughout the hotel. Your account password for secure log-in is available at our reception desk. Wi-Fi reception is not guaranteed in the hotel restaurant.

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Hotel Unterwirt, Familie Stumbeck
Kirchplatz 2, D-83242 Reit im Winkel
Tel: +49(0)8640/8010, Fax: +49(0)8640/801-150, E-Mail: unterwirt@unterwirt.de